Refund & Cancellation Policy

1. Free Prior Trial (7-Day Diagnostic Edition)

To allow every clinic and hospital to test full compatibility with their local hardware before any financial purchase, MajOrWare offers a free 7-day Diagnostic evaluation license (100% full-featured) for Hope Hospital Manager. We strongly encourage customers to evaluate the trial before purchasing commercial licenses.

2. 14-Day Money-Back Guarantee

Any paid commercial license subscription (Clinic, Hospital, or Enterprise) is covered by our 14-Day Money-Back Guarantee under the following conditions:

• Verified technical defect or incompatibility: Inability of the software to run on conforming infrastructure that our technical support team cannot resolve within five (5) business days.
• Billing error: Accidental duplicate charges or erroneous transactions are refunded immediately in full.
• License key non-delivery: If the cryptographic license key fails to be issued within 24 hours of confirmed payment.

3. Subscription Cancellation

Periodic subscriptions (quarterly or annual) can be canceled at any time without fees or penalties prior to their scheduled renewal date, directly via your client dashboard or by notifying our support team.

4. How to Submit a Refund Request

Please email your request to support@hope-hospital.com or contact@majorware.net with your Order ID (HOPE-XXXX) and reason. Requests are reviewed within 1 to 2 business days. Approved refunds are credited within 3 to 5 business days to the original payment method (Credit card via 2Checkout / Verifone, PayPal, or MonCash).

5. Corporate Contact

MajOrWare IT Solutions Enterprise
Port-au-Prince, Haiti
Email: contact@majorware.net