Terms of Service & License Agreement

1. Publisher Legal Information

The software products, including Hope Hospital Manager (and its billing portal billing-hope.majorware.net), SysVote Enterprise, and custom engineering services, are developed and operated by:
MajOrWare IT Solutions Enterprise
Software Engineering Company based in Port-au-Prince, Haiti.
Corporate & Sales email: contact@majorware.net
Hope Technical Support: support@hope-hospital.com

2. Purpose and Scope

These terms govern all orders, subscriptions, and usage of software applications, SaaS platforms, mobile solutions, and engineering services provided by MajOrWare. Placing an order constitutes full and unconditional acceptance of these terms by the purchaser or their legal representative.

3. Digital Delivery Policy

Commercial software licenses (including Hope Hospital Manager) are delivered 100% digitally and immediately:

• The RSA-2048 cryptographic license key is instantly generated and displayed on the client dashboard upon successful payment confirmation.
• A confirmation email containing the license key and certificate is sent immediately to the administrative email address provided by the client.
• Installation binaries (Windows, Linux, macOS, Android) are freely downloadable at any time from our official website (Hope Downloads).

4. Pricing, Currencies & Payment Gateways

All license fees are denominated in US Dollars (USD). Online transactions are processed through authorized, certified third-party payment providers:

• 2Checkout (Verifone Inc.): International credit/debit cards (Visa, MasterCard, Amex, Discover, JCB) and digital wallets (Apple Pay, Google Pay).
• PayPal: Secure payments via PayPal account or linked cards.
• MonCash (Digicel): Mobile wallet in local currency (HTG).

All transactions are encrypted under PCI-DSS Level 1 compliance standards. MajOrWare never stores full credit card numbers on its servers.

5. License Grant & Usage Rights

Purchasing a license grants the customer a non-exclusive, non-transferable, and limited right to use the software for the designated number of workstations (seats) and commitment period. Reverse engineering, decompiling, sublicensing, or publicly distributing license keys or source code without prior written consent from MajOrWare is strictly prohibited.

6. Refund Policy

Our software licenses are covered by a 14-Day Money-Back Guarantee in case of verified technical issues that our support team cannot resolve. Full details are available in our Refund & Cancellation Policy.

7. Medical Disclaimer & Limitation of Liability

Hope Hospital Manager is an administrative, clinical records, and billing management software. The software does not replace the professional clinical judgment of licensed medical personnel. Medical diagnoses, prescriptions, and therapeutic decisions remain under the sole and exclusive responsibility of the health facility's practitioners.

8. Contact & Governing Law

For any legal inquiries regarding these terms:
MajOrWare IT Solutions Enterprise
Port-au-Prince, Haiti — Email: contact@majorware.net